#newjobalert Seeking RN with Management Potential for Highly Unique Opportunity

We are seeking an experienced RN with management potential for highly unique opportunity with a stellar employer in Worcester, MA.

We are looking for a highly organized and driven experienced (2-4 years) Registered Nurse with experience or knowledge in quality improvement and an eye for maintaining the highest level of quality care looking to gain leadership skills in working directly with Providers and executive-level staff.

You will join a PCMH Prime Level III Accredited team that has received the prestigious HRSA Gold and Silver Award for quality client service. They have also received NCQA recognition, where staff thrives in a qualitative environment; looking for new challenges of development and improvement as the organization is driven by metrics to quality patient care.


TITLE: RN Coordinator – Quality Improvement

LOCATION: Worcester, MA


TERM/STATUS: Full-time/Employee

SCHEDULE: Monday through Friday, 8am-5pm (flexible hours)

COMPENSATION: The compensation package includes…

  • $70,000-$80,000 Base Salary Compensation (based on overall qualifications)
  • Full Benefits: Medical, Dental, and Vision
  • Covered Life Insurance
  • 401K Retirement with Matching
  • Flexible schedule option
  • Paid Time Off (PTO) + Paid Holidays + Paid Personal Days = 34 Days PTO to Start
  • Multiple Excellent Opportunities for Advancement
  • Access to the largest Federal and State Student Loan Repayment Programs


The RN Coordinator – Quality Improvement will support all aspects of the formal quality and performance improvement activities.  This will include: assisting with the Joint Commission survey process, NCQA/ PCMH activities, practice and performance improvement activities to support integration with value-based care entities (ACOS), identifying performance improvement opportunities, coaching performance improvement teams, designing and implementing audits, and teaching performance improvement tools and concepts, as needed, to staff.  The RN Coordinator also supports Incident Reporting, Patient Comment Cards and Patient Satisfaction Surveys.  The RN Coordinator prepares and reports quality dashboards monthly.


  • BS or BA required. Graduate of accredited school of nursing required. Licensed as a RN by the Massachusetts Board of Registration required.
  • Minimum two (2) to four (4) years nursing experience required.
  • Keen interest in compliance, quality care improvements and risk management.
  • Previous experience in Quality Improvement (QI) or Quality Assurance (QA) preferred but not required.
  • Solution-oriented personality with the ability to conduct themselves consistently in a fair and positive manner.
  • Commitment to providing health care to families in a medically underserved community.
  • Sensitivity to differences, racial disparities, and the specific insecurities or struggles of underserved populations.
  • High attention to detail and organization.
  • Knowledge of PCMH, practice transformation, and NCQA preferred.
  • Knowledge of PDSA cycle, reporting, and clinical documentation required.
  • Willingness to be flexible in the development of new methods of health service delivery.
  • Ability to deal with sensitive information in a highly confidential manner.
  • Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.
  • Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
  • Processes personal health information in accordance with FHCW HIPPA policies and procedures.


  • Coordinates data and reports for review at the Quality Council meeting. Prepares agenda and organizes information, as well as, records and distributes minutes for the Quality Council.
  • Maintains clinical indicators and clinical audit records. Produces reports and graphs of indicator scores and audit results.  Ensures timely review of indicators.
  • Ensures all policies and Procedures are reviewed annually and revised as appropriate. Helps supervisors and managers to prepare policies & procedures for their respective departments/areas of responsibility.
  • Coordinates Joint Commission site visits; ensures all areas maintain readiness for site visits, compliance, or regulatory audits. Submits information electronically using the Joint Commission portal.  Communicates/educates staff on the annual Joint Commission Patient Safety Goals.
  • Shares performance and progress reports with providers and other health center staff as appropriate for the ACO- related quality measures and KPIs.
  • Identifies areas of opportunity for process improvement and supports required PI activities in conjunction with Value- based care (ACO) agreements. Trains others to be PI coaches and leaders.
  • Attends and assists with the facilitation of the Quality Working Group. Takes minutes and provides recordkeeping for action items, progress, and attendance for the Quality Working Group.
  • Participates in the quality improvement activities for PCMH initiative and in maintaining the NCQA Certification.
  • Teaches and provides guidance on the audit process and goal of the audit. Conducts and participates in meetings as a member of the auditing team.  Records and reports on audit results.  Develops and trends audits using visual tools such as graphs and trend lines.
  • Coordinates and conducts audits for adverse clinical events, potential sentinel events, and actual events.
  • Assists with FTCA matters as requested, including annual FTCA deeming application.
  • Maintains clinical guideline files. Assists medical leadership with integrating the set of guidelines to address the needs of patient populations.
  • Supports the development of protocols and ensures annual review of clinical guidelines.
  • Maintains incident report database and trending for all clinical incidents. Identifies areas for performance improvement activity based on incident report data trends.  Insures appropriate follow up to all clinical incidents.
  • Assists with the periodic reports to the Program & Policy Committee of the Board of Directors.
  • Identifies trends in Patient Comment Cards for performance improvement/LEAN projects.
  • Supports the abstraction needs to ensure timely and accurate data and information for patient care tracking, decisions, and care management.  Trains other staff, clinical and non-clinical in the techniques and goals of abstraction, as needed.
  • Uses data to identify gaps in documentation, EMR related issues, and recordkeeping standards.


To apply, please send an email referencing the job title and include a copy of your resume to contact@empowered-partnerships.com.

Our client is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law.

Empowered Partnerships, LLC is an agency that is 100% dedicated to recruiting and staffing in the Mental and Behavioral Health industry across the United States. We have a strong passion for the mental health industry, and we love hearing people’s hopes and dreams where we can help them achieve their career goals. We have a clear passion for mental health issues and are active in bringing awareness and advocacy to mental health needs.

We look for those who aim to provide quality care in a Behavioral Health & Mental Health environment. We look for you to be accountable for facilitating, communicating, and collaborating with both the healthcare team, the patient and their families to identify and meet the physical, and emotional needs of the patient.

Move your career in a positive direction to provide mental health support to your community. Start challenging your career today and apply now.